Customer Care FAQs
When will my order ship?
Orders are usually dispatched within 2–4 working days. You’ll receive tracking details by email once shipped.
What if my order arrives damaged?
Yes. We carefully package every order, but please contact us promptly if anything arrives damaged or incorrect.
How should I store products?
Store products in a cool, dry place away from direct sunlight to preserve their natural fragrance and quality.
How can I request a return?
For returns or order help, email our customer care team with your order number and details.
Are your products handmade?
Our products are handmade in small batches using thoughtfully selected natural ingredients wherever possible.
Here to Help
Questions about orders, products, or delivery? We’re happy to help.
